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FREQUENTLY ASKED QUESTIONS (FAQs)

QUESTION:

What kind of payment options do you offer?

We offer a variety of payment options as listed below:

  • Method 1: Credit Card
    Online payment via PayPal or iPay88 (Visa or Mastercard)
  • Method 2: Online bank-in via PayPal or iPay88

    After the transaction, please email us the scanned copy or screenshot of the payment slip or you can fax it to us at +603 - 6257 8586 with the following details:
  1. Order reference no.
  2. Your name and contact no.
  3. Payment amount and indicate if it was paid in cash or cheque.
  4. Date and time of bank in.
  5. Cheque number if the payment was done by cheque.

*Please note that order will only be processed after the cheque is cleared or cash has been deposited.*

QUESTION:

How secure is shopping with EH Auto Link?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than you. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make is 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

*SSL available only if you make payment through our payment gateway like Paypal.*

QUESTION:

I cannot add and remove item into my shopping cart. Why and how to resolve this?

It should be a memory problem from your browser. Please clear your browser history especially the browser cookies and browser cache.

QUESTION:

I have signed up to EH Auto Link but cannot login with my password.Why?

One of the possible problem is that your account is not verified. An email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at sales@ehautolink.com.my for technical assistance.

QUESTION:

I have a user account with EH Auto Link but I forgot my password, what should I do?

It is easy, go to My Account page and click on the Forgot Password link. You will be prompted to a window and please enter your email address (it must be the same email address you registered with us. The password will be sent automatically to the registered email address.

QUESTION:

I have a user account with EH Auto Link, how do I change my personal info and shipping address?

Go to My Account page, login and you can modify your account details there.

QUESTION:

Can I buy item from EH Auto Link without creating an account?

Yes, you can buy as a guest but you still need to use your email address. The good thing about having an account with us is you might receive some news regarding new item, discount and promotion. It’s also to reduce the hassle of you buying item the next time.

QUESTION:

How do I know EH Auto Link’s latest news and promotions?

Just subscribe to our newsletter in which we published monthly.

QUESTION:

How can I unsubscribe from the newsletter mailing list?

You can unsubscribe by emailing us at sales@ehautolink.com.my with the email title Unsubscribe and state your reason and your email. We will remove your email from the mailing list.

QUESTION:

I have received a few emails from EH Auto Link. What are Orders Received, Orders Processed and Payment Receipt?

Those are the standard emails we sent you when you did a purchase with us.

Order Received: This email informs you that EH Auto Link has received your orders and will process it as soon as possible.

Order Processed: This email confirms EH Auto Link has processed your order. 

Order Shipped: This email confirms that EH Auto Link has delivered or shipped the order to your shipping address.

QUESTION:

Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the ehautolink.com/page/return_refund_policy for more information on this.

QUESTION:

I can't find a particular product or item that I want from EH Auto Link online store, what should I do?

Kindly contact us at sales@ehautolink.com.my or call us at +603-6257 8000 for further enquiries. We will try our best to assist you or recommend you an alternative. 

BELOW FAQ SECTION ONLY APPLICABLE IF YOU CHOSE IPAY88 PAYMENT OPTION

QUESTION:

When I click on the button "Credit Card Payment

withipay88",nothing happens after that. Why?

Please examine the settings of your internet browser if pop-up blocker is turned on. EH Auto Link needs the pop-blocker to be turned off. 

For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

QUESTION:

I came across the name iPay88 in Eh Auto Link website, what is iPay88?

We accept online credit card payment using iPay88 (as accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. iPay88 also uses 3D secure where extra authentication from the bank is required.

QUESTION:

Why do I have Mobile88.com in my credit card transaction records rather than EH Auto Link?

Do not worry because our payment gateway partner is iPay88 which is owned by Mobile88.com Sdn. Bhd. So they collect the payment on behalf of us. 

QUESTION:

Why Mobile88.Com is on my billing statement?

iPay88 Sdn. Bhd. has appointed Mobile88.com Sdn. Bhd. as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.com or Mobile88.com Sdn. Bhd. charged on your statement, it is very likely that you or someone in your household placed an online order with us.

QUESTION:

How do I know if my payment has gone through?

When you submit your payment details, the iPay88 payment service will request an authorization from your Card Issuer and carry out any fraud screening checks on us. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with us. It will be sent by iPay88 to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact sales@ehautolink.com.my and inform us that you have placed multiple orders by mistake. EH Auto Link will arrange a refund if necessary.

QUESTION:

Why was my payment declined?

This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined may include:

  • Some of the card/personal details entered does not match the information held by your Card Issuer.
  • You do not have enough cleared funds on your card to cover the amount of the purchase.
  • Your card has been reported as lost/stolen and been cancelled by your Card Issuer.
  • Your card has or is due to expire and has been replaced by your Card Issuer.
  • Your card has recently been replaced by your Card Issuer but not yet activated.
  • Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet).
  • There may be a problem with your Card Issuer’s authorization system.
  • You haven't activated 3D Secure (Verified by Visa and MasterCard SecureCode) of your card.


    If you are sure that one of the reasons above does not apply to your payment attempt, EH Auto Link recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at sales@ehautolink.com.my.